In the last decade, customer service has gone beyond just being a profession to household phrase. It’s been interpreted as anyone people interface with during a business engagement. This of course, is not entirely through when viewed from the professional spectacle. It encompasses all that goes on during and after customer engagement.
Interestingly, people are more aware of their rights as customers now than in the last decade. Customers now have the understanding that they pay every employee in the business and that if they’re not well treated, they could sack or kill the business by simply withdrawing their patronage. People are now well oriented as a customer.
Also, to further enhance the customer’s self esteem and protect their interest, we have a number of organizations. Such organizations help customers to get things right. They educate and inform customers. So, customers can make the most of all engagement with businesses. At least, every industry has one founded by government.
Nevertheless, there options for customers to move to. So, when a customer threatens to leave, you maybe losing him or her to a competitor. This makes customers to make unreasonable demands sometimes. And some customers are not serious buyers anyway no matter what you offer. They are only interested in bonuses and offers.
What about cost of operating business in the country? The inflation rate and the degenerating economy forcing so many businesses to close down. Lack of fund to execute business expansion and other business sustaining projects. So, businesses are full of unhappy employees because they are either underpaid, no job security or been on the same salaries for too long.
What’s Way Forward?
Now, in the face of these challenges and more, businesses are expected to thrive, make money and at least satisfy her customers. The question is, how do you achieve all of these with these challenges? Well, being an expert in the field, I can make bold to tell you that the answer is customer service. But it’s the general customer service you know, it’s the one built to give results. That’s why i want you to be part of customer service for results.
I once wrote an article sometimes ago on how businesses are the receiving end of these challenges. If your business is suffering from growth and the sales are dwindling because of these challenges and more, meet me in the program customer service for results. That’s where we will be discussing how to use customer service to skyrocket your sales. If you want to know how to attract, engage and retain customer, this is an opportunity you should not miss. We shall discuss a whole lot. Don’t miss it. Register here now.