Category «Business and workplace»
Starting Your Small Business
Starting a small business is one of the great feats anyone can engage in. The world we live in is for entrepreneurs and the world hopes to see more. While pulling resources together to start a business is admired by many, only a few people dare to do so. Lots of people who ought to …
The Value Of Customer Management In Ecommerce

As eCommerce continues to gain strength, it is deeply influencing the world view on buying and selling even in underdeveloped countries. While many factors determine the future of eCommerce itself, there is one person who will determine if it will ever get to that future. That one person is called a customer. Apart from the …
Customer Service For Results

In the last decade, customer service has gone beyond just being a profession to household phrase. It’s been interpreted as anyone people interface with during a business engagement. This of course, is not entirely through when viewed from the professional spectacle. It encompasses all that goes on during and after customer engagement. Interestingly, people are …
Nigerian Workplace Deceptions (4)
Nigerian Workplace Deceptions (3)

Thank you for following through with this series. I will really appreciate it. I do hope you are finding this series interesting and helpful. Processes And Procedures? Every organization has processes and procedures for getting things done. They are the laid down ways and channels to get situations addressed and solve problems. It is the …
Nigerian Workplace Deceptions (2)
Nigerian Workplace Deceptions (1)

Some years ago I conducted research on the perception and attitudes of workers towards office politics in one of the most respected federal universities in Nigeria. The outcome was an eye-opener. The outcome made me understand some actions and reactions of employees in some establishments I later consulted and worked for. Today, I have worked …